Before you start

You can use this form to report a non-emergency pavement or kerb issue.

If the issue is causing an immediate danger to the safety of road users, it is classed as an emergency. You should contact us by telephone to report an emergency on 01609 780780, rather than using our online form. Our opening hours are Monday to Friday 8am - 5.30pm. Dial 999 outside office hours for our emergency service.

Motorways and trunk roads such as the A19 (north of Thirsk), A66 and A64 are not the responsibility of the council. For these roads, you should report issues to Highways England by email at or telephone on 0300 123 5000.

Access our pavement page for general information about pavement issues.

It should only take you a few minutes to complete this form. Please do not provide personal information unless specifically requested. You can report one issue per location and will be given the option to report additional issues at the end of the form.

By using this form you agree to our legal terms. For more details on how we use your information you can view our privacy notices.